Connecting to the Internet for the first time

If you are reading this article, you are likely just moving in, or TWC is new to your community. Great news! Your high speed internet service is already active in your apartment. Simply follow the instructions below and you will be online in no time.

Connect using WiFi on a laptop or mobile device

1. First, find your property's wireless network name, otherwise known as an SSID. Connect to it once you find it.
2. After connecting, launch a browser, such as Google Chrome, and navigate to a website you've never visited before, like http://purple.com
3. If you've connected successfully, one of two things will occur. You'll either see a purple page OR you'll be redirected to a page where you'll enter your email address. 
4. Enter your email address and follow the instructions on the screen to continue getting your device online.

Connect using an Ethernet cord on your laptop or desktop computer

1. First, connect the ethernet cord to your computer and then to the Ethernet jack in the wall.
2. After connecting, launch a browser, such as Google Chrome, and navigate to a website you've never visited before, like http://purple.com
3. If you've connected successfully, one of two things will occur. You'll either see a purple page OR you'll be redirected to a page where you'll enter your email address. 
4. Enter your email address and follow the instructions on the screen to continue getting your device online.

Other helpful information

Each device needs to be added to your account. If you have other devices besides a mobile device or laptop, then you'll need to add each of those to your account. The easiest way to handle this is to turn on your device, connect it over Ethernet or Wi-Fi and launch a browser. Enter your email address just like before, and then follow the onscreen instructions.